Refund Policy
At ukstreamhub.com, we strive to provide a high-quality IPTV subscription service to our customers. This Refund Policy outlines the conditions under which refunds may be requested and processed. By subscribing to our Service, you agree to the terms set forth in this policy.
1. General Refund Policy
Due to the digital nature of our IPTV service, all subscription purchases are non-refundable unless explicitly stated otherwise in this policy. Once a subscription is activated and access to the Service is provided, we are unable to offer refunds except in specific circumstances outlined below.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
2.1. Non-Delivery of Service: If you have paid for a subscription and we fail to provide access to the Service within 48 hours of payment confirmation due to an error on our part, you may request a full refund.
2.2. Technical Issues: If you experience persistent and unresolved technical issues (e.g., inability to access channels or content) caused solely by our servers, and we are unable to resolve the issue within 72 hours of your report, you may be eligible for a refund. This does not apply to issues caused by your internet connection, device, or third-party factors.
2.3. Trial Period (If Applicable): If we offer a trial period and you cancel within the specified trial timeframe (e.g., 24 hours), you may request a refund for any payment made, provided you notify us before the trial ends. Check your subscription confirmation for trial details.
2.4. Consumer Rights (Distance Selling): Under UK law (Consumer Contracts Regulations 2013), you may have a 14-day cooling-off period for digital services purchased online. However, by subscribing to ukstreamhub.com, you consent to immediate access to the Service, waiving this right unless the Service is faulty or not as described.
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
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You change your mind after accessing the Service.
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You fail to meet the technical requirements (e.g., insufficient internet speed or incompatible devices).
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Interruptions occur due to third-party providers, maintenance, or factors beyond our control (e.g., channel outages, ISP restrictions).
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You violate our Terms and Conditions, resulting in account suspension or termination.
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You request a refund after the subscription period has ended or been partially used.
4. Refund Process
4.1. How to Request a Refund: To request a refund, contact us at contact@ukstreamhub.com (mailto:contact@ukstreamhub.com) with the following details:
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Your full name and email address used for the subscription.
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Order number or transaction ID.
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A brief explanation of your refund request.
4.2. Processing Time: Refund requests will be reviewed within 5-7 business days. If approved, refunds will be issued to the original payment method within 14 days of approval.
4.3. Disputes: We aim to resolve all refund requests amicably. If you are dissatisfied, you may escalate the matter under our complaints procedure (see Section 6).
5. Subscription Cancellations
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You may cancel your subscription at any time to prevent future billing, but this does not entitle you to a refund for any unused portion of the current subscription period unless covered under Section 2.
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To cancel, email us at contact@ukstreamhub.com (mailto:contact@ukstreamhub.com) with your account details.
6. Contact Us
For refund inquiries or support, please reach out to:
Email: contact@ukstreamhub.com
Website: ukstreamhub.com
We reserve the right to refuse refunds if we determine the request does not meet the criteria outlined above or if fraudulent activity is suspected.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and continued use of the Service after updates constitutes acceptance of the revised policy.